1 reviews | Active since Aug 2016

30 Oct 2017, 09:56

Bad service all around

Would never recommend their services to anyone.

Sales agent from Cell C phone me to ask if I want to upgrade and I said to her that I would rather like to cancell my contract with Cell C because its to expensive. I told her three times. She phoned my dad whos name is on the contract and he also explained to her that we would not be using Cell C anymore. The next day I got a sms to say that my upgrade was successful. I then phone every number available to speak to someone explaining why she went ahead and upgraded my contract even though I asked her not to and was thrown around so many times on the phone. When I finally got to someone who could understand and help me he tried to sale-pitch me again. NEVER CELL C AGAIN!!!!!!!!!

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Replies (2)
Cell C
Cell C's reply30 Oct 2017, 10:19
Official

Good morning Marga

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

We'll ensure that this does not happen again.

Regards

Cell C | PN

Cell C
Cell C's reply01 Nov 2017, 10:38
Official

Derrick could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN