Bad service again from cell c

I bought 2 phones ( oppo phones) at cell c around 23 March a week later my daughter broke the sin card tray of one of the phones, a week.ago I took it back to cell c lebowakgomo and they booked it for repairs, but even today I still don't have an update, they keep saying they are still waiting for a quotation I find this unacceptable because with other network providers you get a quote within 48 hrs or if there's a delay, you get a proper explanation This is an inconvenience cos I bought that phone to assist my daughter with school work, and yes I acknowledge our part in damaging the phone but what am I supposed to do with it or where should I take it for repairs if the very same company I bought it from treats me like this?