MM
Mapaseka M
1 reviews | Active since Oct 2018
03 Oct 2025, 13:01
Bad service
Am very disappointed how Cell C treat me a they a very good customer for more than 9 years with them, every month I make a payment on the 25th and my debit day is last day of the month and the advise if I pay 5 days before they won’t debit as I request debit Oder to be cancelled guys what now I made a payment and they debited me again today on the 3rd when am asking them no one is giving me a proper answer can I kindly get my refund my contract number is *** my name Ntswaki Moeletsi
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Cell C's replyOfficial
03 Oct 2025, 13:13Dear Ntswaki,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration caused by the duplicate debit order and the challenges you’ve faced in getting assistance. We understand how concerning this situation is, especially given your long-standing relationship with Cell C.
We have referred your matter to the dedicated agent handling your query, who will be in touch shortly. Please rest assured that we are treating this matter with urgency and care, and you will receive feedback accordingly.
We are committed to resolving this as quickly as possible and ensuring that you receive a suitable resolution.
Regards,
Cell C | MMa
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration caused by the duplicate debit order and the challenges you’ve faced in getting assistance. We understand how concerning this situation is, especially given your long-standing relationship with Cell C.
We have referred your matter to the dedicated agent handling your query, who will be in touch shortly. Please rest assured that we are treating this matter with urgency and care, and you will receive feedback accordingly.
We are committed to resolving this as quickly as possible and ensuring that you receive a suitable resolution.
Regards,
Cell C | MMa
Cell C's reply03 Oct 2025, 13:13
Official
Dear Ntswaki,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration caused by the duplicate debit order and the challenges you’ve faced in getting assistance. We understand how concerning this situation is, especially given your long-standing relationship with Cell C.
We have referred your matter to the dedicated agent handling your query, who will be in touch shortly. Please rest assured that we are treating this matter with urgency and care, and you will receive feedback accordingly.
We are committed to resolving this as quickly as possible and ensuring that you receive a suitable resolution.
Regards,
Cell C | MMa
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration caused by the duplicate debit order and the challenges you’ve faced in getting assistance. We understand how concerning this situation is, especially given your long-standing relationship with Cell C.
We have referred your matter to the dedicated agent handling your query, who will be in touch shortly. Please rest assured that we are treating this matter with urgency and care, and you will receive feedback accordingly.
We are committed to resolving this as quickly as possible and ensuring that you receive a suitable resolution.
Regards,
Cell C | MMa