AM
Andre M
1 reviews | Active since Jun 2021
03 Sept 2021, 09:37
Bad service
Hi I'm here to lay a complaint against Cell C ...I didn't have enough funds in my account in order for July's debit of R678.00 to go off ...2 August I made a payment of R678.00 via my banking app sent them prove of payment...31 August they debit me R1426.00...now for 28 September Cell C wants to debit me R748.00 as where they suppose to only debit me R678.00...I made numerous calls speaking to different agents and got reference numbers and was told the cases will take 2 -3 working days
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Replies (11)AM
Andre M's updateReviewer Update
03 Sept 2021, 13:01They said they had to do a payment allocation how does that take whole month ....I'm strongly thinking of switching networks if this matter is not fixed
AM
Andre M's update03 Sept 2021, 13:01
Reviewer Update
They said they had to do a payment allocation how does that take whole month ....I'm strongly thinking of switching networks if this matter is not fixed
AM
Andre M's updateReviewer Update
03 Sept 2021, 16:59Then I always get this 2 working days or 24 working hours ...I need those funds back in my account got other accounts that needs attending ..yous want to give me a bad name
AM
Andre M's update03 Sept 2021, 16:59
Reviewer Update
Then I always get this 2 working days or 24 working hours ...I need those funds back in my account got other accounts that needs attending ..yous want to give me a bad name
AM
Andre M's updateReviewer Update
03 Sept 2021, 18:21This is really poor customer service how long must I wait for my own money
AM
Andre M's update03 Sept 2021, 18:21
Reviewer Update
This is really poor customer service how long must I wait for my own money
Cell C's replyOfficial
03 Sept 2021, 18:30Kindly await for a call from our team.
^YM
^YM
Cell C's reply03 Sept 2021, 18:30
Official
Kindly await for a call from our team.
^YM
^YM
AM
Andre M's updateReviewer Update
05 Sept 2021, 12:29Yous wanted to debit me R748.00 Now yous wana debit me R1426.00 again for September which was only suppose to be R678.00 and I must get my R748.00 from yous....cell C is really messing me around and Cell C is messed up
AM
Andre M's update05 Sept 2021, 12:29
Reviewer Update
Yous wanted to debit me R748.00 Now yous wana debit me R1426.00 again for September which was only suppose to be R678.00 and I must get my R748.00 from yous....cell C is really messing me around and Cell C is messed up
AM
Andre M's updateReviewer Update
05 Sept 2021, 12:31I will make sure i have no funds in my account till yous fix all this **** and yous dare cut me off cause I'm still a paying client ..I never skipped a payment
AM
Andre M's update05 Sept 2021, 12:31
Reviewer Update
I will make sure i have no funds in my account till yous fix all this **** and yous dare cut me off cause I'm still a paying client ..I never skipped a payment
AM
Andre M's updateReviewer Update
05 Sept 2021, 15:13How much longer must I wait this should've been fixed by it's a full month now already
AM
Andre M's update05 Sept 2021, 15:13
Reviewer Update
How much longer must I wait this should've been fixed by it's a full month now already
AM
Andre M's updateReviewer Update
06 Sept 2021, 12:33Another thing about Cell C is they take their time to get back to you
AM
Andre M's update06 Sept 2021, 12:33
Reviewer Update
Another thing about Cell C is they take their time to get back to you
AM
Andre M's updateReviewer Update
07 Sept 2021, 08:46I'm still waiting for Cell C to get back to me ...this is very bad treatment for a loyal customer...and my bill for September is now showing R0.00
AM
Andre M's update07 Sept 2021, 08:46
Reviewer Update
I'm still waiting for Cell C to get back to me ...this is very bad treatment for a loyal customer...and my bill for September is now showing R0.00
AM
Andre M's updateReviewer Update
13 Sept 2021, 14:20Cell C is really the worst network and customer service is very bad they still claim that I owe them as where they owe me Cell C really need to start doing their work properly I'm seriously not a happy customer and will be end in my contract with them if this persist
AM
Andre M's update13 Sept 2021, 14:20
Reviewer Update
Cell C is really the worst network and customer service is very bad they still claim that I owe them as where they owe me Cell C really need to start doing their work properly I'm seriously not a happy customer and will be end in my contract with them if this persist
AM
Andre M's updateReviewer Update
13 Sept 2021, 14:22I'm strongly thinking of ending my contract with Cell C
AM
Andre M's update13 Sept 2021, 14:22
Reviewer Update
I'm strongly thinking of ending my contract with Cell C