MT
Matshepo T
1 reviews | Active since Feb 2022
07 May 2026, 23:09
Bad service
Very bad experience, I phoned them between January and Febryary 2026 to change my banking details. The consultant who assisted me advised that all had been changed and in order. Since end February Cell c keeps debiting from my old account, then charge me extra R70.00 for a failed debit. My services have been deactivated for non-payment and it happens every month since February 2026.
They fail to investigate,the and I cant keep paying the extra failed debit for something that is not my fault.
Been with cell c for over 14 years, never missed any payments, would times settle my contract before due dates. But they still treat me like a piece of useless cloths. Can I have your contract canceled, to enable me to seek an altenative service provider please
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Replies (4)0
Replies (4)MT
Matshepo T's updateReviewer Update
08 May 2026, 09:19I Have made a deposit of R119.00 yesterday towards my monthly charge, and my services are still deactivate. I further confirm that I am not liable to make payment of the R70.00, seeing that the fault is not on my side.
May I urgently request that my services are activated, as I depend to the data when driving between the office and home, vise versa.
Your failure in activating my services will result with immediate cancellation by 4pm today.
May I urgently request that my services are activated, as I depend to the data when driving between the office and home, vise versa.
Your failure in activating my services will result with immediate cancellation by 4pm today.
MT
Matshepo T's update08 May 2026, 09:19
Reviewer Update
I Have made a deposit of R119.00 yesterday towards my monthly charge, and my services are still deactivate. I further confirm that I am not liable to make payment of the R70.00, seeing that the fault is not on my side.
May I urgently request that my services are activated, as I depend to the data when driving between the office and home, vise versa.
Your failure in activating my services will result with immediate cancellation by 4pm today.
May I urgently request that my services are activated, as I depend to the data when driving between the office and home, vise versa.
Your failure in activating my services will result with immediate cancellation by 4pm today.
MT
Matshepo T's updateReviewer Update
08 May 2026, 11:46Thank you and can confirm that my services have been reinstated. Can I have one of your consultant to contact me regarding the change of banking details, and ensure that its done the way this time. I have also initiated a debit order switch with my bank Nedbank, But would like to be contacted by your agent to resolve this urgently.
MT
Matshepo T's update08 May 2026, 11:46
Reviewer Update
Thank you and can confirm that my services have been reinstated. Can I have one of your consultant to contact me regarding the change of banking details, and ensure that its done the way this time. I have also initiated a debit order switch with my bank Nedbank, But would like to be contacted by your agent to resolve this urgently.
MT
Matshepo T's updateReviewer Update
26 May 2026, 10:09Good morning,my Cell C has since listed my name because of the an9be query and I am unable to upgrade or get a new line.of I have been requesting a new line/upgrade for iPhone 15 since May 2026. I last spoke to Ntibi Phohlela while the phones were R549.09, and I was never phoned back.
On sunday I phone the contract department, and was advised that that I cannot upgrade or open a new line if my current account was not in good standing.
I was then referred to the accounts department, and was advised that the supervisor will contact me to resolve the issue, and can confirm that I was never contacted till to date.
Ntibi Phohlela has been of angriest help with assisting with both the banking details issue and an upgrade/new line.
The phones are now R599.00, and been trying to buy since they were R549.00. Can cell c do the necessary on their side and ensure that my matter is inveatigated, and get the phones for the previous price as the fault is from your side.
My daughter does not trust me anymore, simply because Cell c is not providing the good service as it should. May I please be contacted for new lines, as I need 2 new iPhone 15.
On sunday I phone the contract department, and was advised that that I cannot upgrade or open a new line if my current account was not in good standing.
I was then referred to the accounts department, and was advised that the supervisor will contact me to resolve the issue, and can confirm that I was never contacted till to date.
Ntibi Phohlela has been of angriest help with assisting with both the banking details issue and an upgrade/new line.
The phones are now R599.00, and been trying to buy since they were R549.00. Can cell c do the necessary on their side and ensure that my matter is inveatigated, and get the phones for the previous price as the fault is from your side.
My daughter does not trust me anymore, simply because Cell c is not providing the good service as it should. May I please be contacted for new lines, as I need 2 new iPhone 15.
MT
Matshepo T's update26 May 2026, 10:09
Reviewer Update
Good morning,my Cell C has since listed my name because of the an9be query and I am unable to upgrade or get a new line.of I have been requesting a new line/upgrade for iPhone 15 since May 2026. I last spoke to Ntibi Phohlela while the phones were R549.09, and I was never phoned back.
On sunday I phone the contract department, and was advised that that I cannot upgrade or open a new line if my current account was not in good standing.
I was then referred to the accounts department, and was advised that the supervisor will contact me to resolve the issue, and can confirm that I was never contacted till to date.
Ntibi Phohlela has been of angriest help with assisting with both the banking details issue and an upgrade/new line.
The phones are now R599.00, and been trying to buy since they were R549.00. Can cell c do the necessary on their side and ensure that my matter is inveatigated, and get the phones for the previous price as the fault is from your side.
My daughter does not trust me anymore, simply because Cell c is not providing the good service as it should. May I please be contacted for new lines, as I need 2 new iPhone 15.
On sunday I phone the contract department, and was advised that that I cannot upgrade or open a new line if my current account was not in good standing.
I was then referred to the accounts department, and was advised that the supervisor will contact me to resolve the issue, and can confirm that I was never contacted till to date.
Ntibi Phohlela has been of angriest help with assisting with both the banking details issue and an upgrade/new line.
The phones are now R599.00, and been trying to buy since they were R549.00. Can cell c do the necessary on their side and ensure that my matter is inveatigated, and get the phones for the previous price as the fault is from your side.
My daughter does not trust me anymore, simply because Cell c is not providing the good service as it should. May I please be contacted for new lines, as I need 2 new iPhone 15.
MT
Matshepo T's updateReviewer Update
26 May 2026, 10:24I also lost a good deal with Vodacom where they had 2 iPhone 15 for R949.00 as I was declined due to my name being blacklisted by your offices. May I please receive assistance3
MT
Matshepo T's update26 May 2026, 10:24
Reviewer Update
I also lost a good deal with Vodacom where they had 2 iPhone 15 for R949.00 as I was declined due to my name being blacklisted by your offices. May I please receive assistance3