mK
malusi K
1 reviews | Active since Dec 2015
28 Oct 2025, 07:51
Bad service
I hooe this message finds you well cause I'm not happy with CELL C.
Yes I received a call from one of you guys yesterday saying my account is update I don't owe anything only to wake up with a debit order from CELL C after you guys debited my account on Saturday 25/10/2025.
I've been complaining since 7/10/2025 about one thing and its like your call centre agents are clueless cause they say I only July.
Old ***
New ***
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
28 Oct 2025, 08:20Dear malusi,
Thank you for reaching out and sharing your concerns. We sincerely apologise for the inconvenience and frustration this situation has caused.
We acknowledge your message regarding the debit order processed on Saturday, 25/10/2025, despite being informed that your account was up to date. We understand how upsetting this must be, especially since you have been following up on this matter since 07/10/2025.
Please note that we take your feedback seriously. To address this issue thoroughly, we will:
• Review your account history in detail to determine why the debit occurred.
• Investigate the previous complaints referenced under Old *** and New *** to ensure all issues are accurately resolved.
• Provide clear communication regarding any outstanding amounts or corrections to avoid further confusion.
Our support team will contact you directly to provide updates and guide you through the resolution process. We truly appreciate your patience and understanding as we work to resolve this matter promptly.
Once again, we apologise for the inconvenience and appreciate your feedback, which helps us improve our service.
Regards,
Cell C | MMa
Thank you for reaching out and sharing your concerns. We sincerely apologise for the inconvenience and frustration this situation has caused.
We acknowledge your message regarding the debit order processed on Saturday, 25/10/2025, despite being informed that your account was up to date. We understand how upsetting this must be, especially since you have been following up on this matter since 07/10/2025.
Please note that we take your feedback seriously. To address this issue thoroughly, we will:
• Review your account history in detail to determine why the debit occurred.
• Investigate the previous complaints referenced under Old *** and New *** to ensure all issues are accurately resolved.
• Provide clear communication regarding any outstanding amounts or corrections to avoid further confusion.
Our support team will contact you directly to provide updates and guide you through the resolution process. We truly appreciate your patience and understanding as we work to resolve this matter promptly.
Once again, we apologise for the inconvenience and appreciate your feedback, which helps us improve our service.
Regards,
Cell C | MMa
Cell C's reply28 Oct 2025, 08:20
Official
Dear malusi,
Thank you for reaching out and sharing your concerns. We sincerely apologise for the inconvenience and frustration this situation has caused.
We acknowledge your message regarding the debit order processed on Saturday, 25/10/2025, despite being informed that your account was up to date. We understand how upsetting this must be, especially since you have been following up on this matter since 07/10/2025.
Please note that we take your feedback seriously. To address this issue thoroughly, we will:
• Review your account history in detail to determine why the debit occurred.
• Investigate the previous complaints referenced under Old *** and New *** to ensure all issues are accurately resolved.
• Provide clear communication regarding any outstanding amounts or corrections to avoid further confusion.
Our support team will contact you directly to provide updates and guide you through the resolution process. We truly appreciate your patience and understanding as we work to resolve this matter promptly.
Once again, we apologise for the inconvenience and appreciate your feedback, which helps us improve our service.
Regards,
Cell C | MMa
Thank you for reaching out and sharing your concerns. We sincerely apologise for the inconvenience and frustration this situation has caused.
We acknowledge your message regarding the debit order processed on Saturday, 25/10/2025, despite being informed that your account was up to date. We understand how upsetting this must be, especially since you have been following up on this matter since 07/10/2025.
Please note that we take your feedback seriously. To address this issue thoroughly, we will:
• Review your account history in detail to determine why the debit occurred.
• Investigate the previous complaints referenced under Old *** and New *** to ensure all issues are accurately resolved.
• Provide clear communication regarding any outstanding amounts or corrections to avoid further confusion.
Our support team will contact you directly to provide updates and guide you through the resolution process. We truly appreciate your patience and understanding as we work to resolve this matter promptly.
Once again, we apologise for the inconvenience and appreciate your feedback, which helps us improve our service.
Regards,
Cell C | MMa