CN
Charl N
1 reviews | Active since Aug 2020
06 Mar 2025, 09:38
Bad Service
My phone was blocked from making outgoing calls. I contacted Cell C on 03/06/2025 at 07:25, and they informed me that their system had automatically restricted my service. They reset my account and provided me with a code to use. However, when I called Cell C again at 09:08, I still had no success. The call centre agent mentioned that he would escalate the issue, but it would take two days to resolve. As a businessperson, I find it unacceptable that I cannot use my phone for two working days. My account is paid, yet Cell C is unable to provide me with service. This situation is incredibly frustrating.
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Replies (3)CN
Charl N's updateReviewer Update
06 Mar 2025, 10:43I phoned your call centre on my phone. I can even make WhatsApp calls.
CN
Charl N's update06 Mar 2025, 10:43
Reviewer Update
I phoned your call centre on my phone. I can even make WhatsApp calls.
CN
Charl N's updateReviewer Update
12 Mar 2025, 15:16Cell C is so pathetic that it took them six working days to call me back and explain how they could resolve this matter. Not 48 hours, but 6 days.
CN
Charl N's update12 Mar 2025, 15:16
Reviewer Update
Cell C is so pathetic that it took them six working days to call me back and explain how they could resolve this matter. Not 48 hours, but 6 days.
Cell C's replyOfficial
12 Mar 2025, 15:45Dear Charl Naude
Thank yo for contacting Cell C.
We sincerely regret the delay in getting back to you and understand how frustrating this must have been. Our goal is always to assist as quickly as possible, and we truly apologize for falling short in this instance.
Please let us know if you're still experiencing any issues so we can ensure they are addressed promptly. We appreciate your patience and value your feedback.
Regards,
Cell C | TM
Thank yo for contacting Cell C.
We sincerely regret the delay in getting back to you and understand how frustrating this must have been. Our goal is always to assist as quickly as possible, and we truly apologize for falling short in this instance.
Please let us know if you're still experiencing any issues so we can ensure they are addressed promptly. We appreciate your patience and value your feedback.
Regards,
Cell C | TM
Cell C's reply12 Mar 2025, 15:45
Official
Dear Charl Naude
Thank yo for contacting Cell C.
We sincerely regret the delay in getting back to you and understand how frustrating this must have been. Our goal is always to assist as quickly as possible, and we truly apologize for falling short in this instance.
Please let us know if you're still experiencing any issues so we can ensure they are addressed promptly. We appreciate your patience and value your feedback.
Regards,
Cell C | TM
Thank yo for contacting Cell C.
We sincerely regret the delay in getting back to you and understand how frustrating this must have been. Our goal is always to assist as quickly as possible, and we truly apologize for falling short in this instance.
Please let us know if you're still experiencing any issues so we can ensure they are addressed promptly. We appreciate your patience and value your feedback.
Regards,
Cell C | TM