1 reviews | Active since May 2016
BAD SERVICE
The cell c contact centre is just about as help ful as a torn plastic bag. My sim card got damaged, dont know how but **** happens. So I went to pep today bought a new cell c sim card paid and rica. The sales lady showed me the number to phone on how to do a sim swop. I phone the most rudest lady i have ever spoken to in my life but okay She asks questions I said to her i dont understand and could not hear her properly, anycase she fialed my security check because excuse me I dont remember when i recharge with what and who i phoned last I DONT HAVE A PHONE AND CANT SEE WHEN LAST I PHONED AND WHO HECK IF YOU HAVE SUCH A GOOD MEMORY GOOD FOR YOU I HAVE BEEN WITHOUT A PHONE FOR A SECOND DAY NOW I CANT REMEMBER SORRY I WAS IN AN ACCIDENT AND HAVE SHORT TERM MEMORY LOSS.
We want to extend our sincerest apologies for the negative experience that you had with our customer service agent. We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
We will be in touch to assist.
^NS
We want to extend our sincerest apologies for the negative experience that you had with our customer service agent. We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. We know that we have let you down, and for that we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
As per RICA legislation we can only assist you with a SIM swap if the number is in your name and was being actively used by you. You also need to pass the mandatory security check before we can action the SIM swap for you. There is a lot of ***** when it comes to SIM swaps and that is why we take the necessary steps to protect you as the customer as well as Cell C.
We will be in touch to assist.
^NS
In order to do a SIM swap we need a new Cell C SIM card that is not RICA'd. Please let us know once you have it. And we're struggling to get through to the number provided, may we have an alternative?
^NS
In order to do a SIM swap we need a new Cell C SIM card that is not RICA'd. Please let us know once you have it. And we're struggling to get through to the number provided, may we have an alternative?
^NS