Bad service

We took out a contract for a pocket router with cell c. The 1st 6 month's the WiFi on the router had a connection issue but it worked if we moved the router to the kitchen.

A the last few month's the router didn't even want to connect to the WiFi. Everytime we had an issue we went in to our nearest branch which is in paarl mall, we explained our frustration with this bad network issue. And everytime we keep hearing the same excuses.

We asked if we asked if they can send a technician out to our house in order to assist with the network issue but still dololo. Even though we paid and still no network, cell c still want us to pay for the cancellation which I'm not honoring to do.