Bad Service

I have never had such bad customer service as I have received from Customer Services at Cell C. My upgrade was done last year in November, I had to wait 3 days before I could use my new phone. I activate the BB10 service at a cost of R99 per month. Then on the 25th of January apparently the service was cancelled, not by me ... When I phone to find out what is going on, the call centre are not very keen to help. I never cancelled the service, and the service you get is really un-helpful. No-one divulges ANY details to you, and they are not really interested in the customer.