1 reviews | Active since Dec 2024
Bad Service
I have two contracts with Cell C and I received my statement last week and to my surprise there's a service added on one of the numbers called Get more. Cell C I have called your customer care, went to your branches and they tried to help calling that 084 number for Get ore to have this camcelled but nothing happened. My relationship is with you for me to go around trying to resolve a problem you created when you went a got some company to offer whatever they are offering as I didn't even have a single email nor information about them. I don't even want to know from their website to their app there's no clarity what to do and where to go and how to go about everything else. Now if I don't pay for what is on that statement for Get ore you are going to cut my lines but YOU AREN'T ABLE TO CANCEL A THING YOU ADDED WITH THEM. IF THIS THING IS NOT RESOLVED BY MONTH END, I WOULD RATHER YOU JUST CANCEL BOTH OF MY CONTRACTS AND I FIND ANOTHER SERVICE PROVIDER, WHO WON'T ADD THINGS WITHOUT US KNOWING MORE ABOUT THEM.
Thank you for contacting Cell C & for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced regarding the GetMore service on your account.
We take your concerns seriously. Please be assured that we are investigating how the GetMore service was activated on your number and why previous attempts to cancel it were unsuccessful. This is not the experience we aim to provide, and we acknowledge your point that your relationship is with Cell C, it should not require you to engage multiple channels to resolve an issue you did not request.
Our team will assist with the cancellation of the GetMore service and ensure that this is handled correctly. We will also review the billing associated with this service while the investigation is underway to prevent any unnecessary disruption to your lines.
A consultant will contact you directly to confirm the cancellation.
Regards,
Cell C| NZ
Thank you for contacting Cell C & for bringing this matter to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced regarding the GetMore service on your account.
We take your concerns seriously. Please be assured that we are investigating how the GetMore service was activated on your number and why previous attempts to cancel it were unsuccessful. This is not the experience we aim to provide, and we acknowledge your point that your relationship is with Cell C, it should not require you to engage multiple channels to resolve an issue you did not request.
Our team will assist with the cancellation of the GetMore service and ensure that this is handled correctly. We will also review the billing associated with this service while the investigation is underway to prevent any unnecessary disruption to your lines.
A consultant will contact you directly to confirm the cancellation.
Regards,
Cell C| NZ
Thank you for your prompt response. I shall wait for it to be resolved. Thank you
Thank you for your prompt response. I shall wait for it to be resolved. Thank you
Thank you for your response and for your patience.
Regards,
Cell C | MN
Thank you for your response and for your patience.
Regards,
Cell C | MN
I still have not heard anything from you regarding this as promised. What is happening with this issue?
I still have not heard anything from you regarding this as promised. What is happening with this issue?
