BAD SERVICE

Item: Cell C
Rating: 1
Author: Zoë Serfontein

Rating them 1 star is to much, really disappointed in the way one of the call center agents dealt with my request. He was utterly rude and aggrogant didn't even try to solve my request I was rudely told to go into the cell c store for the second time to resolve it in store. When I informed him Im disappointed and will not make use of their service he aggrogantly said "then do so". When I asked for a reference number for th call I was told no.

Helpful (0)

Replies (2)

Cell C's replyOfficial

19 Oct 2020, 19:29

Good day Ms. Serfontein

Thank you for contacting Cell C.

We have received your review regarding the level of service you have received from our Customer Careline.

We do not condone the sort of behavior you have experienced from our consultants, we will investigate and correct the situation. Please accept our sincere apologies.

^NZ

Cell C's reply19 Oct 2020, 19:29

Official

Zoë Serfontein's updateReviewer Update

19 Oct 2020, 19:34

I will contact head office tomorrow as I was not assisted. My query was not resolved and it is a urgent matter.

Zoë Serfontein's update19 Oct 2020, 19:34

Reviewer Update

I will contact head office tomorrow as I was not assisted. My query was not resolved and it is a urgent matter.