Bad Service

Morning I must say that I’m disappointed in the service I’m getting from Cell****ook out a new contract with them via the phone and it was approved but the nightmare began when the phone was delivered, the wrong colour was delivered and there wasn’t a watch with the unit as advertised buy Cellc….cause after taking out the contract I went to a Cellc store near me to look at the phone if it was just what I wanted and yes it was,even took a picture of the leaflet cause I was scared that I’m not gonna get what I’m paying for….had to call Cellc to come and get the phone a couple of times with no assist, was even given a case number after I called last week Monday after the phone was delivered,I’m the one who’s suppose to be doing all the follow ups which isn’t fair and very frustrating.I’ll be losing some of the benefits which come with the phone which is the Bluetooth speaker and this deal ends on the 10!!!! I need this to be sorted before I start losing it,It’s long overdue that I’m sitting with a unit that I can’t even use…. I should have taken the contract with the store cause all of this delaying wouldn’t be happening!!!!!