Bad Service

I got a call early last week from an agent claiming that he is from Cell Head office selling me a contract that I was apparently selecting for, because of my good scoring. He sold me the deal and after a day or two of discussion I gave in and took the contract. The agreement of the contract was getting a cell phone with some monthly Data, Minutes, and SMS. I asked them to please make sure that my current cell c number which they used to call me is the same one on the contact as I don't need an additional number. It was also confirmed that early this week I will get the contract and I will receive a call from cell c to help me to guide me on the next steps and confirm the phone with me, and once I am happy with the contract and delivery then it will be activated and I will be prorated to pay from that day till month end. This amount will be paid next month together with June's bill. Please see now where my problem has been below:

I managed to get the phone delivered on Monday the 22nd which I was impressed with the speed of delivery as this was finalised late in the week around Thursday or Friday. I then collected the phone, and waited for an agent from Cell C to call me. I kept the phone and sim card closed as I wasn't sure how will the process work. I didn't want to have a moment where my number is not working, I wanted a swift transition. Monday passed and even Tuesday without a call from Cell. Then I called Cell C on Wednesday, to try to enquire on what are the next steps. This didn't bother me much, mainly because I knew that the phone will be activated as soon as I am happy and the sim card has been inserted on the phone and my number is now working on the contract line. Only then I will be responsible to start paying. When I called on Wednesday I was told the following:

- Firstly that I was supposed to call and not Cell C calling me. - Secondly I was told that my contract number is a new number and now what I asked was not implemented. - Thirdly I asked what is the next steps and I was told that I need to move my number and that will cost R250, which I immediately I was confused, and I was told the process to get help with this request will take another 2 days or so. - I am righting this on Friday and still did not receive a call on this department who should help me with my contract number. - Cell C was clear thought that my billing started on Monday the 22nd as I received the phone then, and it has all the benefits. If the sim card is in my phone or not it's not their problem, let alone it's a wrong number. - That Sim card is still not being used by me and still not sure when I will get this call from someone who will help to move my pre-paid number to contract as I had initial requested last week already.

Conclusion:

I am so disappointed with Cell C agents really, as it is clear to me that they are more about making sales more than client experience. The agents are rude and impatient and really don't care and that was really disappointing. If I haven't called on Wednesday, clearly no one would have called me, but they would have still been expecting me to pay. they don't care if I am happy or not. There is no alignment between, sales and operations and finance team everyone else is doing their own thing. As I write this, still have not had a solution and that is rather dissapointing.

Talk about a best way to start a contract relationship with Cell C. I have had a relationship with cell c over 15 years using the same number ***, and my ID number is *** 086 if you would like to look at my query. I really hope to get someone helping me quickly, but honestly this has been a bad service and unpleasant experience.

Kind Regards, Jack *** / ***