Bad Service

I have had the worst service with Csurance. <br> <br> I initially visited the CellC store at Calton Centre to take my phone in, knowing that it was cosmetic damage, I completed an insurance claim form as I had know that it was not going to be covered by warranty, my ID copy was taken I had signed the endless paper trial and was even informed that I will receive a call from insurance or a text once my phone and documents have been received. I waited, the following week with no answer I call the insurance team and wait for 30 minutes just to get to speak to someone, first lady I spoke to tells me that my claim has not been received and she goes away for a long time then comes back as amazingly she had found my claim form and tells me it was only received today being the 16th March when I sent them on the 11th, it takes that long for a fax to be received. I am told wait for a day or two and you will receive a text, still nothing from the apparent repair centre. No phone still my life is on hold. Today 26th march, I call again and same story. I had heard it too many times and I need my phone. This is an unbelievable **** service and I am still phoneless