Bad service

A sim swapped was done on my 17-03-2022, I called cell c to de-activate my number because my sim was provisioned. I was swiftly assisted by the call center agent and advised to go to any cell c shop to do a sim swap and re-activation. With my ID copy and proof of residence because they need to verify my identification in-store. I later went to Cell C Carlton center branch, I bought a new sim and submitted my documents as advised earlier. Just before I left I asked Brown (consultant) if all is well he said am good to go and should call the customer service to re-activate my line. I was a bit puzzled as to why he was not activating it. On the 18-03-2022 I called the call center to activate my line the agent (Nononde) said it can not be done telephonicallt as the number was disconnected hence I was advised to go in-store for identification verification. So I was back to square 1 , with again and tried numerous times to get should of the cell c branch *** the numbers just rings and is never answered. I ended calling the center manager for an alternative . Which was of the REP (Thabo) who no longer works with the carlton branch but connected me with Brown to resolve the activation. Brown was very rude and not interested in resolving his HALF SERVICE which has become an inconvience and delay on my side. He said they were "cashing up" that is why he didn't complete the activation . Instead of acknowledging hus fault he told me to go back to my nearest cell c branch (Eastgate or Goldenwalk)to get the activation. What a CHEECK , after he had not rendered or followed the full procedure of a sim swap. Brown should go back to induction and training and over his job spec