Bad Service

Dear CellC

I'm very dissapointed on the service received from you. I have been I client for 15 years but after my contracts expire I'm done with you.

My debit order didn't go off end off Feb because I don't use the account anymore. I did phone to change my banking details and the lady informed me that the new debit order will go off end off March.

I did an EFT payment on the 4th of March with the ref nr provided by CellC for the EFT payment. I them emailed the proof of payment through, since then almost every 2nd day I receive a call to inform me that my account is in arrears. Everytime requesting me to email the proof of payment. My service which is paid for is still suspended for more than a month now.

Just got off the phone with a consultant that tells me that the proof of payment is received but sent to the finance department for allocation, do you know how many times I have heard that, but still you are not able to sort out this problem.

I have even tried going to a CellC store with my proof of payment and they can't assist me. They just tell me thet will also forward the proof of payment but I must keep phoning.

Then I find out my banking details were never changed on the system so you are still trying the debit my old account, what is the use to call the call centre if no one is able to assist you?