TS
Thandiwe S

1 reviews | Active since Dec 2023

05 Mar 2024, 15:42

Bad service

Since i wrote my review last week friday i received a call from Cell C Consultant on monday the 04th of march 2024 which was useless, the consultant conducted security questions, which were still unsuccessful and the system locked the consultant out until today. These no paid up letter. these are the security questions my id, address, name and surname, email address, which bank was cellc deducting from, and which date iv always provided them with accurate information which was truthful but however each time these questions are done their system says my answers are unsuccessful. i dont know if this is used as a front for them not to assist their clients.

I have paid cellc their full amount and i dont owe them any cent and i dont know why must they send me pillar to post for clearing my credit on their system.

They even blocked the initial cellphone number that i was using at the time. i lost clients because of that now i am using a different number they have caused enough damage emotionally, psychological and financially

In Addition they deducted my R78.00 for insurance for 24 months i want them to compensate for the loss.

I dont want them to send me private response they must respond in public cause already they have caused me enough damage.

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Replies (1)
Cell C
Cell C's reply05 Mar 2024, 15:49
Official
Dear Thandiwe Songolo
Thank you for getting back to us. Please accept our sincerest apologies as we follow up on this matter. 

Regards
Cell C | NT