SVdW
Susan Van der Westhuizen

1 reviews | Active since Jun 2019

08 Apr 2021, 19:34

Bad service

I complained about my account that I don't get any wifi, data incalls and out calls. It is now 2 months that I've been calling the customer care department and every time they transferred me to the technical department and up to now no resolution. When we are in hopefield if it is an emergency occure we have no network. It's happening to me and my husband. We both pay alot of money for service not receiving.

0
Replies (2)
Cell C
Cell C's reply08 Apr 2021, 20:01
Official
Hi Susan 

Please follow the below steps and let us know how it goes.  From Home screen, tap the Menu key. Tap Settings. Tap Wireless & networks. Tap Mobile networks. Tap Network operators. Tap Search networks. Select Vodacom. Restart your phone.  ^MM 

SVdW
Susan Van der Westhuizen's update08 Apr 2021, 22:44
Reviewer Update
I have done this numerous times and it does not work. I was told to go to the nearest cell c shop the nearest one from hopefield is 80km malmesbury.
For medical reason I had to come to capetown and went to Parow centre where I got the baddest service ever the cell c lady was not listening to me and looking around outside the shop. I told her are she going to help me or not she was very rude.
Now I'm so frustrated that cell c is going to lose me and my husband as customer as soon as our contract expires.