SM
Smangele M
1 reviews | Active since Aug 2013
12 Feb 2025, 12:30
Bad service
I took an insurance for my cellphone and I was told that I can cancel within 30 days. I cancelled within that 30 days because one of the requirement is that Cell c sim card must always be on the phone and I use different Sim cards and they still deducted. I have been waiting for my refund and I am not being assisted. I sent all the required documents but they keep on saying that my refund is being processed. I sent a compliant and no one contacted me. Each time you send a mail you get a new ref number. They really need to work on improving their system.
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Cell C's replyOfficial
12 Feb 2025, 13:01Dear Smangele,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you have experienced with your insurance cancellation and refund process.
To assist you further and escalate this matter on your behalf, we kindly ask that you provide us with the Cell C/ID number in question, as well as the Device Insurance Policy number via private reply. Once we have this information, we will be able to investigate the issue more thoroughly and ensure the matter is resolved promptly.
We understand your frustration and appreciate your patience as we work to resolve this for you.
Kind regards,
Cell C | NZ
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you have experienced with your insurance cancellation and refund process.
To assist you further and escalate this matter on your behalf, we kindly ask that you provide us with the Cell C/ID number in question, as well as the Device Insurance Policy number via private reply. Once we have this information, we will be able to investigate the issue more thoroughly and ensure the matter is resolved promptly.
We understand your frustration and appreciate your patience as we work to resolve this for you.
Kind regards,
Cell C | NZ
Cell C's reply12 Feb 2025, 13:01
Official
Dear Smangele,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you have experienced with your insurance cancellation and refund process.
To assist you further and escalate this matter on your behalf, we kindly ask that you provide us with the Cell C/ID number in question, as well as the Device Insurance Policy number via private reply. Once we have this information, we will be able to investigate the issue more thoroughly and ensure the matter is resolved promptly.
We understand your frustration and appreciate your patience as we work to resolve this for you.
Kind regards,
Cell C | NZ
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you have experienced with your insurance cancellation and refund process.
To assist you further and escalate this matter on your behalf, we kindly ask that you provide us with the Cell C/ID number in question, as well as the Device Insurance Policy number via private reply. Once we have this information, we will be able to investigate the issue more thoroughly and ensure the matter is resolved promptly.
We understand your frustration and appreciate your patience as we work to resolve this for you.
Kind regards,
Cell C | NZ