Bad service

Good day

I am Washeema Hendricks. I have been a customer of Cellc for about six years. I have had about 8 to 9 contract deals for the six years time period.

About two months ago I had to upgrade one of my contracts and Cellc Somerset Mall couldn’t assist me. I wanted a iPhone urgently but they couldn’t order it. I cancelled the contract and went to MTN for assistance. I did not mind because at MTN the deal was cheaper anyway.

Saturday, 12 December 2020 I went to Somerset Mall again. One of my contracts needs to be upgraded. I saw a deal of a Huawei P smart 2021 with the watch and really wanted the deal. I spoke to Amos and he told me they dont have any stock because they only received two watches and the CEO took one and the other one is out. I left the store unhappy once again but i really wanted the deal.

After about 10 minutes i went back and Amos was busy so Clyde assisted me. I asked him if they can’t order the watch since they only have the phone but not watch. He told me it can come after January 2021 but he will contact me on Monday the 14 December 2020 around 12:00. I told him i am not happy with the service because i can never get any assistance at their branch.

Sunday the 13 Decemeber 2020 i phoned a few branches and asked them how long does a order takes . Everyone said about a week to two weeks. I phoned Somerset Mall and Amos answered, i asked to speak to Clyde but he said Clyde is out. I than asked him why does a order takes so long only at Somerset mall and if i can speak to the Manager.Amos also informed me the stock is discontinued. He said the manager will be on duty the Monday . I asked can your manager phone me around 9 and Amos reply he will phone when he has the time. I said okay Amos let him phone me than.

Monday came . Clyde did not phone me nor the Manager of Somerset Mall. I phoned the manager and inform him about the case. The manager told me that he will phone branches and check on the system but the stock is discontinued.

Monday i phoned several branches myself and found the stock at Canal Walk. At 16:30 i had to leave and drive to canal walk all the way because cellc somerset mall couldn’t assist me. The Manager of Somerset phoned me back just before i left and he said that there is no stock anywhere and i told him that he is lying because Canal walk does have green and black in the watch. He told me it is old stock but i also told him that old stock is the stock i needed.

My question to Cellc is : “How do you run a business with management and both staff that cant assist a regular customer?”

I honestly feel like Cellc don’t treat all customers fair because Somerset could not assist me three times in a row. Three times i had to drive to other branches with my petrol and my time.