MA
Ma A
1 reviews | Active since Jan 2021
04 Jan 2021, 11:11
Bad service
Cell C customer service is the worst.I lost a cell phone which i took by them . Called customer service to block the phone.. She asked some security questions the lady tells me i failed 1 question. When i ask which question did i answer wrong she couldn't tell me. She asked i call back. While in the mean time someone is using my phone. I even gave the IME number, the date i took the phone, still the lady couldn't assist me. Its not like am taking a contract phone. I just needed to block a lost phone. Poor customer service
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
04 Jan 2021, 11:25Good Day
Thank you for contacting Cell C.
Please send us the cellphone number that was used in the device as well as your contact number.
^MM
Thank you for contacting Cell C.
Please send us the cellphone number that was used in the device as well as your contact number.
^MM
Cell C's reply04 Jan 2021, 11:25
Official
Good Day
Thank you for contacting Cell C.
Please send us the cellphone number that was used in the device as well as your contact number.
^MM
Thank you for contacting Cell C.
Please send us the cellphone number that was used in the device as well as your contact number.
^MM
MA
Ma A's updateReviewer Update
04 Jan 2021, 12:13Thanks for the reply.
My name is Andiswa. Took contract in 2019 28 of June. Model : Huawei P Smart 2019. Cell no :***. Serial number : ***. I terminated the contract between September and October, sim card was on prepaid. I lost the phone using a different network MTN using number ***. My contact number is ***, email : ***
Thank you
My name is Andiswa. Took contract in 2019 28 of June. Model : Huawei P Smart 2019. Cell no :***. Serial number : ***. I terminated the contract between September and October, sim card was on prepaid. I lost the phone using a different network MTN using number ***. My contact number is ***, email : ***
Thank you
MA
Ma A's update04 Jan 2021, 12:13
Reviewer Update
Thanks for the reply.
My name is Andiswa. Took contract in 2019 28 of June. Model : Huawei P Smart 2019. Cell no :***. Serial number : ***. I terminated the contract between September and October, sim card was on prepaid. I lost the phone using a different network MTN using number ***. My contact number is ***, email : ***
Thank you
My name is Andiswa. Took contract in 2019 28 of June. Model : Huawei P Smart 2019. Cell no :***. Serial number : ***. I terminated the contract between September and October, sim card was on prepaid. I lost the phone using a different network MTN using number ***. My contact number is ***, email : ***
Thank you
Cell C's replyOfficial
04 Jan 2021, 14:36Thank you for your message.
Kindly note that you need to contact MTN to blacklist the phone as you were not using our services at the time the phone was lost.
The IMEI number is no longer on our systems and thus we are unable to blacklist the phone.
^MM
Kindly note that you need to contact MTN to blacklist the phone as you were not using our services at the time the phone was lost.
The IMEI number is no longer on our systems and thus we are unable to blacklist the phone.
^MM
Cell C's reply04 Jan 2021, 14:36
Official
Thank you for your message.
Kindly note that you need to contact MTN to blacklist the phone as you were not using our services at the time the phone was lost.
The IMEI number is no longer on our systems and thus we are unable to blacklist the phone.
^MM
Kindly note that you need to contact MTN to blacklist the phone as you were not using our services at the time the phone was lost.
The IMEI number is no longer on our systems and thus we are unable to blacklist the phone.
^MM