bad service

Item: Cell C
Rating: 1
Author: Trudie K

I am trying to cancel a new contract without any success. when you phone they put you through from one department to another, when I explain the situation the operator said I must speak to the collections department, when I speak to the collections department they say I must speak to the cancellation department, and so it goes back and forth.

Helpful (0)

Replies (3)

Cell C's replyOfficial

07 Sept 2023, 11:36

Dear Trudie Kilian,

Thank you for reaching out to us.

We're sorry to hear that you want to cancel your contract with us and we apologize for the inconvenience and frustration you've experienced with us thus far.

We have escalated your query to our Support Team who will be in touch within 24 working hours to assist on your request.

Regards,
^SR

Cell C's reply07 Sept 2023, 11:36

Official

Trudie K's updateReviewer Update

08 Sept 2023, 07:55

Thank you Cell C - the case is resolved. I received a call from cell C and they are willing to cancel the contract, they have arranged for the package to be collected and everything is sorted.

Trudie K's update08 Sept 2023, 07:55

Reviewer Update

Thank you Cell C - the case is resolved. I received a call from cell C and they are willing to cancel the contract, they have arranged for the package to be collected and everything is sorted.

Cell C's replyOfficial

08 Sept 2023, 08:12

Dear Trudie Kilian,

Thank you for the update , we are pleased to hear that your query was resolved.

Regards,
^SR.

Cell C's reply08 Sept 2023, 08:12

Official

Dear Trudie Kilian,

Thank you for the update , we are pleased to hear that your query was resolved.

Regards,
^SR.