bad service

I recharged my account on the 19/03/2016 for R150 and it was credited to me and i got all the free stuff that comes with it, including the 400 megs of data. so on the 20 i had 230 megs of data before going to bed and R130 airtime and to my surprise on the 21st morning i wake up and i dont have any airtime and 5.7 megs of data, so at 13:07 i called to inquire and spoke to the first lady who did not know what she was talking about who ended up droping my cal after not being able to answer me, and i called again 13:23 i spoke to Flee who put me through to team leader Keagan n they promised to log a query for me to find out what happened because i was asking as to how can cell c finish my data when i still have data and why did i not receive the out of bundle sms. and top date i have never received the case sms that was supposed to be logged for me and no response from anyone.<br> <br> please investigate this and come back to me with Facts..<br> number in question ***<br>