Bad Service

I am really disgusted by how i was treated on saturday 29/08/2020.

I visited your cell store @4.30pm but the door was closed with a signage on stating only 1 customer will be helped at a time. At that time there was already a customer inside and i proceeded to my next stop PNP. @16.50pm i returned back to cell c and the same customer was still inside. I waited outside the door. The salesman and customer slowly moved to the door and the customer left. Salesman looked at me said nothing and closed the door, i then reacted and opened the door and said to him i need help. he refused to help because as per him he did not lunch for the day and has been working alone and its closing time, mind you closing time was only @ 17:00 and that was @ 16.55pm. he then said he will get one of the consultants who is in the back area to help me. i just needed advice on my router. he went to the back and came out and said no sorry they are not helping they are already settled in and he closed the door and locked it. i was blown away by this behaviour. my niece was with me and she also just stood there because he pushed her trolley out as she was halfway in the shop. i didnt get his name he had no name tag on. I have no words for what i experienced at cell c. i myself work in retail and we get training on a regular basis how to treat customers and how to approach them. i would like feedback regarding this matter and not just a reply stating you will deal with but stating how you will improve your staff on how to operate your stores. so far i've only been reading bad reviews from cell c which is a concern. So due to lack of customer service i received, i went to MTN and was gladly helped and i moved my wifi and data deals to them. U have just lost a customer as i was about to move my wifi from vodacom to cell c.