Bad service

I sent an email to Cell C on 20 May 2024. All I have received is computer generated replies with no response. So far I have received nine reference numbers for the same query. My email relates to porting a postpaid number from another Network to a prepaid number with them. It appears that nobody knows what to do and as such ignore my email. Twenty two days have passed since I sent my email and it appears that because it has taken so long, the number to be ported may have been "lost" in the system. Surely there must be someone who knows how to port a postpaid number from another Network, or who can answer my query?