MP
Mojalefa P
1 reviews | Active since Oct 2020
07 Dec 2023, 10:29
Bad service
I called to enquire about cancelling my contract, suddenly the security questions where incorrect, but moment before I had called in to enquire about my billing, the same questions were asked and were correct. Now when I was move from them, they suddenly cant help me. This company is really a ****. ****ed for days. I gona stop my debit orders and sue them, they are really taking us for a ride, if its not poor network quality, its poor coverage haaaaai
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
07 Dec 2023, 11:08Dear Mojalefa Phele,
Thank you for bringing the matter to our attention.
We're truly sorry for the inconvenience you've encountered, and we understand your frustration. The experience you've described is not reflective of the service we aim to provide, and we sincerely apologize for any confusion or inconvenience caused.
We have escalated the matter to our Team and one of our friendly consultants will contact you to assist.
Regards,
Cell C | TN
Thank you for bringing the matter to our attention.
We're truly sorry for the inconvenience you've encountered, and we understand your frustration. The experience you've described is not reflective of the service we aim to provide, and we sincerely apologize for any confusion or inconvenience caused.
We have escalated the matter to our Team and one of our friendly consultants will contact you to assist.
Regards,
Cell C | TN
Cell C's reply07 Dec 2023, 11:08
Official
Dear Mojalefa Phele,
Thank you for bringing the matter to our attention.
We're truly sorry for the inconvenience you've encountered, and we understand your frustration. The experience you've described is not reflective of the service we aim to provide, and we sincerely apologize for any confusion or inconvenience caused.
We have escalated the matter to our Team and one of our friendly consultants will contact you to assist.
Regards,
Cell C | TN
Thank you for bringing the matter to our attention.
We're truly sorry for the inconvenience you've encountered, and we understand your frustration. The experience you've described is not reflective of the service we aim to provide, and we sincerely apologize for any confusion or inconvenience caused.
We have escalated the matter to our Team and one of our friendly consultants will contact you to assist.
Regards,
Cell C | TN
MP
Mojalefa P's updateReviewer Update
08 Dec 2023, 06:47Since my complain yesterday, Cell C sent me an sms claiming they have been trying to get hold of me, which is false, I hve not received any call form them.
Secondly since my complain, they have blocked internet connection on my router since yesterday and continues today. Way to go Cell C, bullying ur clients for complaining. Level of service has escalated form 2 to - 10, keep it up. That's a sure way to loose a loyal client.
Secondly since my complain, they have blocked internet connection on my router since yesterday and continues today. Way to go Cell C, bullying ur clients for complaining. Level of service has escalated form 2 to - 10, keep it up. That's a sure way to loose a loyal client.
MP
Mojalefa P's update08 Dec 2023, 06:47
Reviewer Update
Since my complain yesterday, Cell C sent me an sms claiming they have been trying to get hold of me, which is false, I hve not received any call form them.
Secondly since my complain, they have blocked internet connection on my router since yesterday and continues today. Way to go Cell C, bullying ur clients for complaining. Level of service has escalated form 2 to - 10, keep it up. That's a sure way to loose a loyal client.
Secondly since my complain, they have blocked internet connection on my router since yesterday and continues today. Way to go Cell C, bullying ur clients for complaining. Level of service has escalated form 2 to - 10, keep it up. That's a sure way to loose a loyal client.
Cell C's replyOfficial
13 Dec 2023, 15:42Good day Mojalefa Phele.
As per feedback from our Team, you have been contacted and assisted accordingly regarding your cancellation enquiry. Thank you for granting us an opportunity to assist. We would appreciate if you could please check our SMS or email asking you to rate the service you have received from our team.
Regards,
Cell C | GN
As per feedback from our Team, you have been contacted and assisted accordingly regarding your cancellation enquiry. Thank you for granting us an opportunity to assist. We would appreciate if you could please check our SMS or email asking you to rate the service you have received from our team.
Regards,
Cell C | GN
Cell C's reply13 Dec 2023, 15:42
Official
Good day Mojalefa Phele.
As per feedback from our Team, you have been contacted and assisted accordingly regarding your cancellation enquiry. Thank you for granting us an opportunity to assist. We would appreciate if you could please check our SMS or email asking you to rate the service you have received from our team.
Regards,
Cell C | GN
As per feedback from our Team, you have been contacted and assisted accordingly regarding your cancellation enquiry. Thank you for granting us an opportunity to assist. We would appreciate if you could please check our SMS or email asking you to rate the service you have received from our team.
Regards,
Cell C | GN