Bad Service

My problem started in September 2015. Reference number *** was sort of sorted out. 19/01/16 I reported the same problem. Incident: ***. Device handed in 02/02/16. 3/02/16 Vuyani promised that the contract will be cancelled the same day latest @ 16.30. 8 /02/16 Peggy confirmed that the upgrade will be cancelled within 24 to 48 hours. 9/02/16 Poor Peggy picked up my call. Still nothing, 12/02/16 Poor Peggy again. Transferred my call to Tshililo who requested an RMA nr. He will get it by close of business on the 12th if not Monday the 15/02/16. 16/02/16 Noviliso confirmed that the contract need to be cancelled at the store. Again 16/02/16 Xolile confirmed that the cancellation is with the cancellations department. This will be done by Friday the 19/02/16. 25/02/16 Findisiwe confirmed that the contract will be cancelled by end of day. 01/03/16 Refilwe - contract will be cancelled today. 02/03/16 Nothing. What is so difficult? U suggested I cancel the contract check SD 463639.