Bad service

I went to a Cell C store at Jabulani mall were i was disgraced by a consultant who didn't even have a name tag on. I am due for my upgrades since i have two contracts with the service provider bt to my suprise this time i got to the store like usual i was asked how to be helped i had my green id book on hand cause i know they need it before they can help me i explained to the guy i was there to do upgrades and he said i needed to have an id and 100 with to do that i agreed but this guy insisted repeated the same thing and even tok out print read it out to me. I dont know if this is your new policy for the customers to produce id and 100 upfront before checking if the phones are available was very offended by this cz this guy looked at me and assumed i dont have the money to complete the transaction hence he repeatedly and insisted that i need to have 100 even after i told him i hAve the money he then left there went on to serve other customers and i waited for an hour jst to be served by another consultant and the phones i wanted were not even on stock only if dis checked for first instead of telling me about 100 i wouldn't have waisted my time.