Bad Service

Around April last year (2015) i was called by a Cell C salesman saying that \because i was such a good customer and that i always paid my accounts on time that Cell C was offering a free phone and all i had to pay for was the data and airtime\" which amounted to about 100 rand. Stupidly i agreed since i did not have a spare phone. In September last year (2015) I was finding that I was not really using this extra service since i had plenty data and airtime on my other Cell C contract and wanted to cancel the extra contract. First call took about an hour to go through the correct departments and the lady in retentions basically said they don't sell free phones and i would get charged for the value of the phone if i were to cancel. She could not tell me how much i would get charged and i was not going to wait another 20 mins on the phone for the billing people to pick up to find out. I told her my story and she said she has logged the issue on my profile and they will investigate. I never heard anything from Cell C for months so at the end of November i called back which took another hour on the phone and the lady said there was nothing recorded on my prof"