Bad Service

Im very disappointed in cellc I am a loyal customer for years now and they cant deal with one simple insurance claim. I booked my phone in for repairs a while ago thinking that my insurance will cover the cost involved in the repairs. I get a hefty quote from repairs off R990 I couldn't understand this I then contacted cellc who then tells me I should contact the insurance department myself and make arrangements, I contacted them and arranged to pay a 150 access fee. After making payment I sent through the proof I then contacted repairs and the advised that nothing was received and that they sending the damaged phone back to the store. <br> <br> Why cant cellc sort all this out what am I paying for if I must do everything that cellc is responsible for myself. <br> <br> Im so disgusted after being a loyal customer for over 6 years thinking of terminating my contracts.