Bad Service

I did a online cellphone upgrade in August 2023 and when I received the phone and watch the watch was a completely different watch as was discussed. I immediately phoned Cell C and told them that I did not want the watch as it was not what I ordered. I told them to cancel the upgrade and come and collect the devices. What they eventually did, then my problems started. Today 9 January 2024 I have been handed over for dept collecting, As I reversed the debit orders that started going off for devices I do not have. 15 + Reference numbers further down the line this has still not been sorted out. Managers have promised to call back but the never do. I just keep on hearing it was escalated and it is going to take 3 to 5 working day. This has been going on since August. I have been with Cell C for about 30 years and have never had such bad service. I will not recommend doing on line upgrades and I have now have a bad credit record that was incompetence on cell c side. I am so disappointed Cell C