Bad Service

I did an upgarde on the 07th January 2016 and my handset was deliver on 08th Januanry 2016 blackberry classic, the problem is handset didn't come with the sim card, the sim card that I'm currently using is not correct sim card to be used with the blackberry classic, I then contacted cellc to provide me with the correct sim card on 15th the consultant that I spoke to at the upgrade department assured me that he will process the order for the sim catd to be deliver till today I'm still waiting, I then contact the upgrades department today 20th to follow up only to be told that there was order proccesed, I was send from piller to post from the follow ups department to Grade department with no vail, please deliver the correct sim or I'll be forced to cancel this upgrade.