OM
Oagile M
1 reviews | Active since May 2019
07 Mar 2024, 20:41
Bad service
Bathong cell C again, I called in to stop a ****** phone and was never assisted. Then instead they blocked my active line, thereafter charges me for reconnection.. Who stopped my line??
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Cell C's replyOfficial
07 Mar 2024, 20:50Dear Oagile Maila
Thank you for contacting Cell C.
We want to extend my sincerest apologies for the frustrating experience you've encountered with us. Your satisfaction is our top priority, and we deeply regret any inconvenience caused.
We take your concerns very seriously, and we assure you that your query has been escalated to our management team for immediate investigation. We understand the urgency of resolving this matter and are committed to providing you with a prompt and satisfactory resolution.
Please rest assured that we will thoroughly investigate the circumstances surrounding the stopping of your phone and the subsequent blocking of your active line. It is our goal to rectify any errors or oversights on our part and ensure that you receive the assistance you require.
Once again, we apologize for any inconvenience this situation has caused you. We appreciate your patience and understanding as we work to resolve this matter promptly and professionally.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We want to extend my sincerest apologies for the frustrating experience you've encountered with us. Your satisfaction is our top priority, and we deeply regret any inconvenience caused.
We take your concerns very seriously, and we assure you that your query has been escalated to our management team for immediate investigation. We understand the urgency of resolving this matter and are committed to providing you with a prompt and satisfactory resolution.
Please rest assured that we will thoroughly investigate the circumstances surrounding the stopping of your phone and the subsequent blocking of your active line. It is our goal to rectify any errors or oversights on our part and ensure that you receive the assistance you require.
Once again, we apologize for any inconvenience this situation has caused you. We appreciate your patience and understanding as we work to resolve this matter promptly and professionally.
Regards,
Cell C | TM
Cell C's reply07 Mar 2024, 20:50
Official
Dear Oagile Maila
Thank you for contacting Cell C.
We want to extend my sincerest apologies for the frustrating experience you've encountered with us. Your satisfaction is our top priority, and we deeply regret any inconvenience caused.
We take your concerns very seriously, and we assure you that your query has been escalated to our management team for immediate investigation. We understand the urgency of resolving this matter and are committed to providing you with a prompt and satisfactory resolution.
Please rest assured that we will thoroughly investigate the circumstances surrounding the stopping of your phone and the subsequent blocking of your active line. It is our goal to rectify any errors or oversights on our part and ensure that you receive the assistance you require.
Once again, we apologize for any inconvenience this situation has caused you. We appreciate your patience and understanding as we work to resolve this matter promptly and professionally.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We want to extend my sincerest apologies for the frustrating experience you've encountered with us. Your satisfaction is our top priority, and we deeply regret any inconvenience caused.
We take your concerns very seriously, and we assure you that your query has been escalated to our management team for immediate investigation. We understand the urgency of resolving this matter and are committed to providing you with a prompt and satisfactory resolution.
Please rest assured that we will thoroughly investigate the circumstances surrounding the stopping of your phone and the subsequent blocking of your active line. It is our goal to rectify any errors or oversights on our part and ensure that you receive the assistance you require.
Once again, we apologize for any inconvenience this situation has caused you. We appreciate your patience and understanding as we work to resolve this matter promptly and professionally.
Regards,
Cell C | TM