Bad service

So after communicating with a agent at cell c who was supposed to take my account to the accounts department for recalculation, it's been a month and no one has gotten back to me.

Cell c canceled my account during lockdown after I had sent numerous emails to them telling them that I wasn't getting an income due to the lock down. I attached bank statements, payslips, ID photos and a letter from our HR department requested by them. My argument was why they wanted me to pay for services I didn't use. I told the agent (Priscilla) that I didn't have a problem with paying for the the device and not data, minutes and airtime I didn't use. I am still waiting for their response.