IM
Itumeleng M
1 reviews | Active since Nov 2018
19 Oct 2024, 06:27
BAD SERVICE
Bad service from Cell C for debit order dates that were not agreed on even if they were informed many times. Several calls were made but they still continue. Another issue is daily advertising calls and SMSs after i mentioned im not interested.
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Replies (5)IM
Itumeleng M's updateReviewer Update
19 Oct 2024, 09:55Im not happy with Cell C outcome and refusing to refund or reverse money ****** from me which is supposed to be my kids trip money. Can Hello Peter please escalate this matter to the Ombudsman. More than 3 years as a customer with a clear request but they cannot urgently assist.
IM
Itumeleng M's update19 Oct 2024, 09:55
Reviewer Update
Im not happy with Cell C outcome and refusing to refund or reverse money ****** from me which is supposed to be my kids trip money. Can Hello Peter please escalate this matter to the Ombudsman. More than 3 years as a customer with a clear request but they cannot urgently assist.
Cell C's replyOfficial
19 Oct 2024, 10:28 Dear Itumeleng Mataboge,
Mandisa is currently working on your query and your concerns have been forwarded to her.
Feedback will be provided as soon as received.
Cell C | DA
Mandisa is currently working on your query and your concerns have been forwarded to her.
Feedback will be provided as soon as received.
Cell C | DA
Cell C's reply19 Oct 2024, 10:28
Official
Dear Itumeleng Mataboge,
Mandisa is currently working on your query and your concerns have been forwarded to her.
Feedback will be provided as soon as received.
Cell C | DA
Mandisa is currently working on your query and your concerns have been forwarded to her.
Feedback will be provided as soon as received.
Cell C | DA
IM
Itumeleng M's updateReviewer Update
19 Oct 2024, 12:31Mandisa called me back with an attitude,no listening skills and with no solution for my issue. She just called to let me know about the importance of their process. She suggested i call the bank and request a debit order reversal which will cost me further and damage my credit record for something Cell C was informed about 27 August 2023 and a month ago when i did the upgrade. My loyalty as a customer is not respect and valued. If the refund is not performed today i will escalate this issue to consumer tribunal and Ombudsman. Their enough call recordings made to avoid this issue but they still continued.
IM
Itumeleng M's update19 Oct 2024, 12:31
Reviewer Update
Mandisa called me back with an attitude,no listening skills and with no solution for my issue. She just called to let me know about the importance of their process. She suggested i call the bank and request a debit order reversal which will cost me further and damage my credit record for something Cell C was informed about 27 August 2023 and a month ago when i did the upgrade. My loyalty as a customer is not respect and valued. If the refund is not performed today i will escalate this issue to consumer tribunal and Ombudsman. Their enough call recordings made to avoid this issue but they still continued.
Cell C's replyOfficial
19 Oct 2024, 13:06Apologies for the manner in which Mandisa conducted herself.
The matter has been escalated to management; feedback will be provided as soon as possible.
Cell C | DA
The matter has been escalated to management; feedback will be provided as soon as possible.
Cell C | DA
Cell C's reply19 Oct 2024, 13:06
Official
Apologies for the manner in which Mandisa conducted herself.
The matter has been escalated to management; feedback will be provided as soon as possible.
Cell C | DA
The matter has been escalated to management; feedback will be provided as soon as possible.
Cell C | DA
IM
Itumeleng M's updateReviewer Update
22 Oct 2024, 10:54Still no call from management this is proof enough that we are not valued as customers.
IM
Itumeleng M's update22 Oct 2024, 10:54
Reviewer Update
Still no call from management this is proof enough that we are not valued as customers.