bad service

I loaded airtime of R150 on the 27 of February 2015 via Internet banking but didn't not reflect on my cellc account and it went off my bank account. I then called cell c to check what was the problem. They told me they were experiencing some issues, fair enough. I waited more then 12 hours then called again and got through to an agent who kept on hold for 20+ mins and dropped the phone on me. I called back again and got through to Nomfundo who was able to put me through to a manager named shaun who refused to give the name of the agent who dropped the phone on me. I had a conversation with shaun for about 30mins. He told me he wont load my airtime and I just have to wait but in the past they did load my airtime when this \error"happened. Is this the service that cellc is providing the people that spent their hard earned money and told they wont get it because that's what shaun said to me. I asked shaun to call back at 14:30 and I haven't received a call from until now. So i would like to know cell c takes people's money and dies provide the services."""