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Xolani G

1 reviews | Active since May 2017

08 Nov 2023, 10:38

Bad service

Cell C New junction in newtown

I went to Cell C in New Town branch yesterday i experienced a horrible service from one of the staff member. The service that i got there was bad in such a way i had to write this review. The sale person was very rude to me and i never felt so humiliated and he did not even care even if i had to warn him about his attitude towards me and decided to leave the store.

0
Replies (6)
Cell C
Cell C's reply08 Nov 2023, 11:18
Official
Dear Xolani Gumbi

Thank you for reaching out to Cell C .

We're sorry to hear of the service received from us thus far. Thank you for bringing this matter into our attention. It will be addressed accordingly. That is definitely not the type of service that we aspire to provide. Please accept our sincerest apologies in this regard. We would like the opportunity to rectify this situation and help make it right for you.  Please advise what you needed assistance with at the store and if you got sorted.

Regards
Cell C | NH

XG
Xolani G's update08 Nov 2023, 12:30
Reviewer Update
Yes please
Cell C
Cell C's reply08 Nov 2023, 12:49
Official
Please get a non registered sim card and send us the RICA serial number of the new sim card + number you need to be assisted with and the number we can reach you on.

Cell C | NH
XG
Xolani G's update08 Nov 2023, 13:25
Reviewer Update
Noted i will advise you once i have bought a new sim today
XG
Xolani G's update11 Nov 2023, 19:02
Reviewer Update
***
Cell C
Cell C's reply14 Nov 2023, 15:35
Official
Dear Xolani Gumb, 

We're delighted to have successfully resolved your query. Your feedback is crucial to us. Would you kindly take a moment to rate our service and share your positive experience? Your input helps us enhance our services. 

Thank you for choosing us!

Regards,
Cell C | TM