Bad service

On 4/11/15 Rafeeq called me to do an upgrade on my cellphone contract. I agreed on the update but asked them until what date the existing contract is valid because I did not want to loose my data. He told me it is valid until the 22.11 Then only on 23.11 my new top up contract will start. Only when I received my new phone the next day, I realised that the upgrade was done on 4.11 and I lost my data. I went to a Cell C shop to find out what the problem was. They told me existing contract was changed to a top up and loss my data. They could not assist me further because it was done by a Cell C outsource company. I tried several times to phone the Cell C direct call centre but was unsuccesfull. They let me hold on for aan hour and ten minutes. In that time they transferred my call to several different people who could not assist me. I eventually send an e mail to Cell C customer care with the complaint. Nomsa phoned me back on 11.11 and told me they will credit my account with the remaining data but only on 7.12 It is unacceptable to me, I need data to operate my cellphone. She referred me to Portia (supervisor) who told me she will phone me back the same day. She did not phone me