1 reviews | Active since Mar 2022
Bad service....
Hi my name is Bongiwe went to cell c branch at lakeside mall ,the treatment I got from the staff there was really horrible, wanted to do a sim swap gave them my I'd number and my home address which was also in my prove of residents answered most of the questions they asked me but still they couldn't help ,why would a person go and require a sim swap if the number is not really theirs ,told them I do everything with that number the network companies are really not helping you can't change numbers because of them all the time really think they should reconsider how they do these sim swap things and train their staff members on how to deal with customers cell c is really failing that is why people would rather use other networks what's the point of coming thing my I'd and prove of residents where as you still won't help a person .
Thank you for writing to us regarding your SIM swap request.
We apologize for the service you have experienced from our store.
Please note that the security verification process is mandatory and is in place to protect both the customer and ourselves from ********** activities done through SIM swaps.
Cellphone number are now linked to personal accounts ( banking, social media and some cases used to access homes) hence you are required to pass the 5 point check.
You can send us a private reply with your new SIM card RICA serial number, Cell C number you want to swap + your alternative contact number and we will assist with a SIM swap.
^NZ
Thank you for writing to us regarding your SIM swap request.
We apologize for the service you have experienced from our store.
Please note that the security verification process is mandatory and is in place to protect both the customer and ourselves from ********** activities done through SIM swaps.
Cellphone number are now linked to personal accounts ( banking, social media and some cases used to access homes) hence you are required to pass the 5 point check.
You can send us a private reply with your new SIM card RICA serial number, Cell C number you want to swap + your alternative contact number and we will assist with a SIM swap.
^NZ