FI
Fatima I
1 reviews | Active since May 2024
12 Jun 2024, 17:00
Bad service
Hi I am really tired of the pour level of service from cellc i was finally help thanks to hello Peter...Neo.mokokena got in touched with me and the problem was so called resolved im still paying a penalty fee witch was told i wouldn't be charged for when i called customer service the words who fault is it for 6 months i bettled and yet when i finally came right im still being charged for something like this
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Cell C's replyOfficial
12 Jun 2024, 17:14Dear Fatima Isaacs
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience you have experienced with our service.
We are glad to hear that Neo Mokokena from our team was able to assist you, although we regret that the issue was not completely resolved to your satisfaction.
Please be assured that we take your feedback seriously, and we will investigate the matter further to ensure that this issue is resolved promptly. Our aim is to provide a high level of service to all our customers, and we apologize for falling short of your expectations in this instance.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience you have experienced with our service.
We are glad to hear that Neo Mokokena from our team was able to assist you, although we regret that the issue was not completely resolved to your satisfaction.
Please be assured that we take your feedback seriously, and we will investigate the matter further to ensure that this issue is resolved promptly. Our aim is to provide a high level of service to all our customers, and we apologize for falling short of your expectations in this instance.
Regards,
Cell C | TM
Cell C's reply12 Jun 2024, 17:14
Official
Dear Fatima Isaacs
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience you have experienced with our service.
We are glad to hear that Neo Mokokena from our team was able to assist you, although we regret that the issue was not completely resolved to your satisfaction.
Please be assured that we take your feedback seriously, and we will investigate the matter further to ensure that this issue is resolved promptly. Our aim is to provide a high level of service to all our customers, and we apologize for falling short of your expectations in this instance.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the frustration and inconvenience you have experienced with our service.
We are glad to hear that Neo Mokokena from our team was able to assist you, although we regret that the issue was not completely resolved to your satisfaction.
Please be assured that we take your feedback seriously, and we will investigate the matter further to ensure that this issue is resolved promptly. Our aim is to provide a high level of service to all our customers, and we apologize for falling short of your expectations in this instance.
Regards,
Cell C | TM