AM
Andreas M

1 reviews | Active since Oct 2022

06 Oct 2022, 19:47

Bad Service

Today was most probably the worst day of my life , I got Hi jacket and my phone ****** , I tried to do a sim swop, However the call centre is useless , 4 times I phoned and they begin with the security Questions Which I answer to the best of my Knowledge and I double check this against my bank statements , and actual calls made these idiots keep on telling me failed the security checks , So know I cant do a sim shop , But the *****s in our country can do what ever they want to , Everybody is ******* it looks like cell c is in on this If you start complaining about there bad service they put down the phone in your ear. Recommendation for cell c -10 , They can not communicate with there customers or assist there customers , So thanx Maartin at the call centre for nothing , You should rather go and sweap the streets , But that you will mess up as well , Very very very bad service

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Replies (1)
Cell C
Cell C's reply06 Oct 2022, 21:20
Official
Hi Andreas Johannes Moolman

Thank you for reaching out.

We're sorry to hear of your mishap.

Kindly be advised for us to assist with the sim swap you have to pass the security verification.

Please send the RICA serial number of the new sim card + the number in question and the number we can reach you on  Via private.

^NH