NZ
Noluthando Z
1 reviews | Active since Oct 2023
23 Oct 2023, 08:54
bad service
so how long does it take for an escalation to be sorted till now im waiting for feedback on my payment allocation this is unacceptable now you have double debited me though i paid
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
23 Oct 2023, 09:04Good day Noluthando Zulu
Thank you for reaching out.
We have requested the agent assisting to contact for feedback.
Regards
NH
Thank you for reaching out.
We have requested the agent assisting to contact for feedback.
Regards
NH
Cell C's reply23 Oct 2023, 09:04
Official
Good day Noluthando Zulu
Thank you for reaching out.
We have requested the agent assisting to contact for feedback.
Regards
NH
Thank you for reaching out.
We have requested the agent assisting to contact for feedback.
Regards
NH
NZ
Noluthando Z's updateReviewer Update
23 Oct 2023, 09:38Now please look at the sms i got from your agent it clearly shows i can use cellphone number as a reference and look at the account number and tell me if the account number provided and the account number i used when paying are not the same you guys are just giving me a run around honestly im tired.
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image.png 15.78 KBimage.png 111.9 KBimage.png 110.57 KB
NZ
Noluthando Z's update23 Oct 2023, 09:38
Reviewer Update
Now please look at the sms i got from your agent it clearly shows i can use cellphone number as a reference and look at the account number and tell me if the account number provided and the account number i used when paying are not the same you guys are just giving me a run around honestly im tired.
image.png 15.78 KBimage.png 111.9 KBimage.png 110.57 KB
image.png 15.78 KBimage.png 111.9 KBimage.png 110.57 KB
Cell C's replyOfficial
23 Oct 2023, 09:55Unfortunately we can't view the image you have sent from our end.
We apologize for the inconvenience this has caused. The agent working on your case has confirmed that you were provided the old account number.
A follow up with the Finance team has been requested to find a resolution to the issue. Our team will keep you in the loop regarding the outcome.
^NH
We apologize for the inconvenience this has caused. The agent working on your case has confirmed that you were provided the old account number.
A follow up with the Finance team has been requested to find a resolution to the issue. Our team will keep you in the loop regarding the outcome.
^NH
Cell C's reply23 Oct 2023, 09:55
Official
Unfortunately we can't view the image you have sent from our end.
We apologize for the inconvenience this has caused. The agent working on your case has confirmed that you were provided the old account number.
A follow up with the Finance team has been requested to find a resolution to the issue. Our team will keep you in the loop regarding the outcome.
^NH
We apologize for the inconvenience this has caused. The agent working on your case has confirmed that you were provided the old account number.
A follow up with the Finance team has been requested to find a resolution to the issue. Our team will keep you in the loop regarding the outcome.
^NH
NZ
Noluthando Z's updateReviewer Update
23 Oct 2023, 10:03where can i send this information as i am unable to attach here point here is iv been waiting for so long for this to be resolved and i need it resolved asap it is not my fault i was sent the wrong account number what matter is i paid as i was told to and i was also miss informed and told i can use my cellc phone as reference only to find out i should of used a different reference worse of all my lines were even blocked until the debit went off as double i need a refun of the money i paid asap im tired of this case its almost a month now
NZ
Noluthando Z's update23 Oct 2023, 10:03
Reviewer Update
where can i send this information as i am unable to attach here point here is iv been waiting for so long for this to be resolved and i need it resolved asap it is not my fault i was sent the wrong account number what matter is i paid as i was told to and i was also miss informed and told i can use my cellc phone as reference only to find out i should of used a different reference worse of all my lines were even blocked until the debit went off as double i need a refun of the money i paid asap im tired of this case its almost a month now
Cell C's replyOfficial
23 Oct 2023, 10:29The agent assisting has confirmed the details of the SMS that was received by you.
We're liaising with the Finance team to better assist with the matter .
We apologize for the frustration caused.
^NH
We're liaising with the Finance team to better assist with the matter .
We apologize for the frustration caused.
^NH
Cell C's reply23 Oct 2023, 10:29
Official
The agent assisting has confirmed the details of the SMS that was received by you.
We're liaising with the Finance team to better assist with the matter .
We apologize for the frustration caused.
^NH
We're liaising with the Finance team to better assist with the matter .
We apologize for the frustration caused.
^NH