BAD SERVICE

I contacted SSDA with proof of payment and they referred to you guys . And i called in today was speaking to Kgomotso and she did an excellent job though she mentioned something about me receiving money that was due to me and will send me email regarding how will i receive my money back . SSDA referred me back to you saying you have your own legal department . Since I've been sending email , calling without any assistance . Why today they told me i am not owing but i receive a statement on the 3rd of January 2023 saying my balance is R 432,02 . And why your call center agents doesn't give their surname because I've call several times explaining on thing over and over , even SSDA couldn't assist all they did was refer me back to you .

Good day
Contact me any time : ***

Good morning
your so called team called me Saturday saying they sent me email regarding my complain , yet I'm busy searching my email and there is nothing here . And was told they escalated my matter for refund which i doubt if they did that , i am not happy with the service that I'm receiving and its draining me .

Hi
Who can i talk too or give me a direct number to contact who ever is in charge . Your so called agent are not doing justice to me because since waiting for their emails or calls , i haven't received any feedback . Cell C service is so frustrating ...

Good day
I was called by a lady called Ofentse Khumalo telling me she sent an email but even today I've been refreshing my email nothing . I can't keep confirming my email while you have it on my portfolio . And what's confusing me is that she said to me she emailed on both emails which is : *** & *** , but there is no email coming from cell c .
And was told they escalated my matter for refund which was not given a time frame when am i going to receive it .

Hi
Received ...

So what about my refund , when am i going to receive it ?

Good day
Was called by one of your consultant around 11:53 who called me with a 084135 number , and you consultant failed to give me answers regarding my concern and they all hang up their phone . Can i get a professional who knows his or her job regarding what i asked for and get answers about my previous and recent statements .

I have 2 reference number both *** & ***) saying i need a refund .
So if two of your consultant are saying same stories of me being refunded why saying there is no refund . They all said i paid more which is stating on my statement .

But both reference are stating that i paid more into my account and need to be refunded .
So clearly something is wrong because both consultant and the one in December which i didn't ask for a reference suggested that i must get a refund . Ask for recordings on all those reference you will here that i deserve a refund .

So why on my statement since my account is paid up it's not 0.00 ?
On the 4th of December 2022 there was on opening balance of R372 which i paid R66.02 and my closing balance was R432.02 , why instead of the opening balance of R372 going down to R305,98 it went up to R432,02 . My question is if why is my account not on a 0.00 balance to show i don't owe you but it shows R432,02- . What is that R432,02- for in my statement ?

You have never sent me an error statement since i had contracts with you , why now because i need answers there is a error ? Even your people you send to call are rude and always hanging up the call when i need clarifications .

Good day
Why am i still getting text messages from SSDA while my account is paid up ?

Remember my account with you is paid up . Why are the sending me text saying there is a bill i have to settle from cell c .

On 18 January 2023 you sent me a message here stating SSDA is the on e handling my account . And now your asking me when did i settle the bill ?