BAD SERVICE

I HAVE BEEN CONTACTING THE CUSTOMER SERVICES DEPARTMENT SINCE THIS MORNING TO GET A SIM SWOP DONE. I WAS ADVISED BY THE AGENT THAT SHE IS EXPERIENCING SYSTEM ISSUES AND SHE WILL LOG A INCIDENT FOR IT TO BE DONE. GUESS WHAT NOTHING, CALLED AGAIN WAS ADVISED TO DO IT VIA THE IVR TO CREATE A SERVICE PIN WHICH I DID AND THENTHE IVR SAYS THEY CANNOT ASSIST ME THEY WILL TRANSFER ME TO AN AGENT, GET TO AN AGENT HER SYSTEM ASLO DOESNT WORK SHE TAKES MY DETAILS DOWN AND GIVES IT TO HER TEAM LEADER WHO HAD TO CALL ME AND DID NOT. CALL AGAIN AND THIS AGENT SAYS SHE CANT HELP BE SHE NEEDS TO LOG AN INCIDENT FOR BACK OFFICE TO ASSISTY WITH THE SIM SWOP. CAN SOME JUST DO THE SIM SWOP PLS OR SHOULD I JUST CANCLE MY 2 CONTRACTS. LEVI