BAD SERVICE

I WENT TO CELL C TO GIVE IN 2 FAULTY SAMSUNG PHONES THAT IS ON CONTRACT. CELL C GAVE ME PROOF THAT MY PHONES ARE STILL UNDER WARRANTY AND ASK ME TO TAKE THE PROOF AND THE PHONES TO SAMSUNG. SO 1) WHY MUST I TAKE THE PHONES TO SAMSUNG AT THE OTHER SIDE OF THE HUGE SHOPPING CENTRE AND 2) MY CONTRACT IS WITH CELL C AND NOT SAMSUNG. WHEN I ARRIVE AT SAMSUNG THEY 1) TOLD ME THEY CANNOT BOOK THE PHONES IN NOW BECAUSE THEY ARE ABOUT TO CLOSE, BUT THE SHOPS ONLY CLOSE AT 19H00 IN THE CENTRE. 2) THEY SAID THEY CANNOT TAKE IN THE ONE PHONE BECAUSE THEIR IS A WAITING LIST FOR REPAIRING AND THEY DO NOT HAVE STOCK TO REPAIR THE PHONE. THE WILL PUT MY NAME ON THE WAITING LIST AND WILL CALL ME WHEN I CAN COME AND THAT WILL BE IN 10 TO 20 DAYS. SO WHAT PHONE MUST I USE IN THE MEANTIME AND WHY MUST I WAIT FOR A PHONE THAT IS UNDER WARRANTY. THEY DO NOT WAIT FOR MY MONEY AT THE END OF THE MONTH. NOW I MUST DRIVE UP AND DOWN BECAUSE THEY CANNOT BOOK MY PHONE IN NOW. WHO WILL PAY MY PETROL. THIS IS UNACCEPTABLE.