Bad Service!

Hi. At approximately 20h17 I contacted your call centre and spoke to Njabulo. At first he sounded professional and willing to assist. This was in connection with a SIM swap am trying to do for my daughter. Over a year ago I had bought her a new phone with a SIM card and registered the details under my name. I assumed I would be the perfect person to deal with, however I was informed by Njabulo that she is the one who needs to confirm security questions. I recommended that I be the one he speaks to before handing over the phone to my daughter and confirmed that she would struggle to answer correctly. She had just turned 15 today. She won't remember the date of her last recharge as it was done by myself using my internet banking. She won't remember the last 4 numbers she dialed because she hardly ever has airtime on her number etc. I really got frustrated when I repeatedly informed him she cannot answer those questions and instead of talking to me with respect, it sounded indifferent, the tone change and he raised his voice. I told him to calm down and that I did not appreciate how he was handling this whole query. I happen to work at a financial institution and one basic rule is, we need to treat all customers fairly, also with dignity and respect. Yes, we make mistakes, however we are customers at the end of the day. Alas, my poor daughter got the security questions incorrectly as predicted and she was not assisted. Am sure family and friends wanted to reach out by sending her birthday wishes, I thought she could still receive some of them tonight. I wonder how will I get the assistance. Am very disappointed in the manner in which this conversation ended. I have received bad service tonight from Cell C and a terrible ending to my daughter's birthday.