Bad Service

Good day, I spent almost 3/4 of an hour in the Cell C Shop in the Mall in Witbank today, without been helped at all. I am staying with on a farm near Middelburg and was in Witbank only for the day. I experienced a log-in problem with my WIFi prepaid unit this morning. I went to the Cell C Shop, one of the ladies there said they can only help me if I bring my laptop to check the settings. I drove back to where I was staying for the day, got my laptop, went All the way back to the Mall. The ladies there in front told me that I have to wait for one of the guys. Twice did they asked the guy please can come to assist. The third time they told me he has left the office. Without even notifying any of us. One of the woman there offered to help me phone Cell C"s customer service. I stayed on the line for another 12 minutes waiting for technical assistance. NOTHING AT ALL!! As I stayed on a farm in Middleburg, it makes it difficult to use my internet. I use it solely for communication as lines for phone calls are very bad. THIS IS UNACCEPTABLE! Beatrice Lotter