Bad Service

Cell C is the worst company I have had the pleasure in dealing with ever. There service is terrible and they lie so much everyone has a different story when I try to get help and explanations on what's happening on my account I keep getting stories that make no sense at all. I took out the 50 gig home router for R359pm online got it in December to start off with it keeps saying no internet went to the cell c store in campus square and was told I need to try and reset the device it will work I did that it worked for 2 day then again the same stories no internet. I took the device to the cell c store spoke to a MO there and was told it will be sent in so the technicians can see why it’s giving me that msg and that it will take 2 weeks to get it back max that was beginning of January i was debited the January fees and no device I called and was told it still not there then in February i went to the store asked what’s happening they could not find the device there was no trace of it the guy that helped me MO no longer works at the store and he never booked it in he put the device in his bag and took it home. The manager called him at the store he was and eventually replaced the device with a new one. When i asked will i be getting the data to use seeing that i did not have the device coz i paid for it i was told no it does not roll over like other service providers if i don't use it, it falls away i left it at that and went home put the device on and it worked then every few days it gives the same msg no internet i have to keep putting it on and off resetting it rebooting it online i don't understand why coz this device is plugged in and stays in one place we don't touch it Currently it is saying no internet again and now and i have 28 gigs plus still to use and it will fall away tomorrow night coz the 1st of july i get the new 50 gigs and not a roll over. I was debited R1168 in May when i called the contact center i was told that it’s because i exceeded the 50 gig and went over that I was on Facebook at 2am in the morning yet I don’t have Facebook and that's why it was that much this was the 20th of May i asked for them to make sure that i only pay R359 like i agreed when i took the contract out and paid the R359 since December no problem then in May I now all of a sudden gave a problem and was told they need to put a R1 on there so its R360 and that i won’t pay more than that also that i did not have any more data to use my 50 gigs was up i called home asked them to put it off and from then till the 2 or 3rd June it was off i only put it on then knowing that i have the 50 gigs to use and that i will only pay the R360 on the 20th June like confirmed. Low and behold the 20th June come and i get debited R1128 i called to ask why i was told that i used over again and i that they sorry the agent that set the limit to 360 was supposed to tell me that i was already over the 20th May with that extra that is why it was again billed R1128 also that they bill in arears and that the limit will only be from July. I went to the store Thursday to ask what the extra is I see know i have the cell c app on my phone and it says there that i have extra for R705 what is that i was told that they don't nw but that's the discount im supposed to get coz i took it out when they had a special they looked on the system and said to me that if i look at the bill it shows i have a subscription fee that i am paying coz we clicked subscribe to sites i was given a code told to put the sim in a phone dial the number and unsubscribe i did that and it says i am not subscribed to anything so where does that come from? Then there is R500 plus that's what i used over the 50 gigs i want to know how because i then switched the router off the 20th May so how what is that’s for? Why every month it never did that until May and know I’m having problems? I use to pay the R359 no problem and when it said no internet the data was done and no problems we never use to switch it off then all of a sudden we have problems. I was told someone by cell c changed my limit i asked who they can’t see who but someone when i asked who gave them the permission to do this coz i never did and they could not answer me. I was told it was changed to international roaming i again asked who gave then the permission for that and why coz i never did and no answer. I called the last week asked for this to be looked at and i was told that it will take 3 days i gave them this Tuesday to call me and tell me who did all this and why is it that I’m paying more then what i agreed to and no one called. This is the worse service ever i am so disappointed to put it nicely to really say how I’m feeling would be very rude. To put it nicely cell c is messing with my budget and my money and i don't appreciate it 1 bit i want this to be cancelled and i want my money back this is not what i signed up for. Also i was told yesterday when i called that the R359 that cell c is advertising is just for the device and not the 50 gigs that is the extra R705 on the app is for the data when i told the agent that's not how u advertised it in your books stores and online i was told that's how it is. I don't want this router and data please cancel it and take your **** back i feel cell c is ********* in there adverts it is still in the stores for this price. I am so angry that I don’t want anything to do with cell c I will tell everyone I know how **** your service is how no one knows what they doing at cell c coz I keep getting different stories. How not to even do business with them. I will take this to the ombudsman. I will let them know that you don’t deliver on what you promise and that you false advertise. That you lie and you not transparent at all. I want nothing to do with cell c. I have other service providers that over me the same service and there’s is much better than the **** I’m getting from you and the service I’m getting from you as cell c also. The worse ever really and I deal with clients daily this is just **** I hate cell c I will make this known to everyone. Your service is pathetic call center stores I’m so disgusted.