bad service

they give you a bad service,I've written a review 2 times now but they don't respond. For 2 months now I've had issues which was never resorted. Why do i need to pay for things that i never ask for and why do they charge you tax on the phone and you need to pay tax on your contract also but this isn't agreed nor part of your contract. also ther is a bridge of contract on your side a you yourself dont follow your own contract. I’m very disappointed in your services as I’ve upgraded my 2 contracts. The *** was upgraded 2 months ago with the J2 Core which is about R179pm. The *** was upgraded last month with the Y7 which was R200pm. I’ve received a sms that I have to pay R475 at the end of the month.

Why must I pay that when I need to pay R379. I spoke to 11 of your consultants, and each one gives me a different story as to WHY this amount???

There is a bridge of contract on your side as when I took the phone -*** the consultant, told me that I only need to pay R200pm and that I will only pay this amount at the end on my upgrade date 22/07/2019.Now I found that the phone was and is R217 NOT R200 as told and agreed by your consultant . Secondly I need to pay my new amount this month and not 22/07/2019 as agreed by YOUR CONSULTANT.

One of your consultants even told me this morning the ex-amount is for the extra perks that was given to me last month. This is very un-professional as you want me to pay for things I DIDN’T WANT NOR NEEDED Now since this morning all I heard was SORRY but the issue was not solved as YOU made the mistake which You what me to pay for.